Privacy Policy

When you use VancouverPlumbers.ca to request a connection with a local plumbing professional, we may collect the following types of personal information:

• ✓Your name
• ✓Phone number and email address
• ✓Service address or general location within Vancouver and nearby areas
• ✓Details about your plumbing issue or service request (e.g., a clogged drain, a leaking pipe, or a hot water tank concern)
• ✓Preferred contact times or any other information you choose to provide

We collect this information only when you voluntarily submit it through our contact form, phone inquiry, or other communication channels on this website. We do not collect information passively beyond standard analytics cookies (described below).

VancouverPlumbers.ca is a connection service — not a licensed plumbing contractor. The personal information you provide is used solely to help connect you with reliable local plumbing professionals in Vancouver and nearby areas.

Specifically, we use your information to:

• ✓Understand your plumbing service request and match you with a suitable local plumbing partner
• ✓Contact you to confirm your request and provide information about the plumber you have been connected with
• ✓Respond to your questions or follow-up inquiries
• ✓Improve the functionality and quality of this website and our connection service

We do not use your personal information for unsolicited marketing, automated profiling, or any purpose unrelated to facilitating your plumbing service connection.

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• ✓With local plumbing service partners: When you submit a service request, your contact details and service description are shared with a vetted local plumbing professional in Vancouver or nearby areas who is best positioned to help you. This sharing is necessary to fulfill the purpose of our connection service.
• ✓With service providers: We may use trusted third-party tools (such as analytics or hosting providers) that process data on our behalf under confidentiality obligations.
• ✓When required by law: We may disclose information if required to do so by applicable Canadian law, court order, or government authority.

Our plumbing partners are selected for their reliability and professionalism. However, once your information has been passed to a partner, their own privacy practices apply to any data they hold.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

In general, information submitted through a service request is retained for a reasonable period to:

• ✓Complete the service connection process
• ✓Address any follow-up questions or concerns you may have
• ✓Maintain records as required under applicable Canadian legislation

When your personal information is no longer needed, we securely delete or anonymise it.

VancouverPlumbers.ca is committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• ✓Know what personal information we hold about you
• ✓Request access to your personal information and receive it in a meaningful format
• ✓Challenge the accuracy and completeness of your personal information and have it corrected if necessary
• ✓Withdraw your consent to the collection or use of your personal information at any time (subject to legal or contractual obligations)
• ✓File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 11 of this policy. We will respond to your request within a reasonable time frame, and in any event within 30 days.

Our website uses cookies and similar tracking technologies to understand how visitors interact with our site. This helps us improve the experience for homeowners, landlords, property managers, strata councils, tenants, and business owners looking for reliable plumbing help in Vancouver and nearby areas.

We may use the following types of cookies:

• ✓Essential cookies: Necessary for the basic functioning of the website
• ✓Analytics cookies: Used to understand traffic patterns and page usage (e.g., through tools like Google Analytics). These cookies do not identify you personally.
• ✓Preference cookies: Used to remember your settings or preferences if you return to the site

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some parts of this website.

Our website may contain links to third-party websites — for example, links to social media platforms or local partner resources. These sites are not operated by VancouverPlumbers.ca, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policy of any third-party site you visit. A link from VancouverPlumbers.ca does not constitute an endorsement of that site's privacy or data-handling practices.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• ✓Secure, encrypted connections (HTTPS) for data transmission on our website
• ✓Restricting access to personal information to authorised personnel only
• ✓Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any breach in accordance with applicable Canadian law.

VancouverPlumbers.ca is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our website, please contact us so we can promptly remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate our connection service. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of VancouverPlumbers.ca after any changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to withdraw your consent, please reach out to us directly:

We aim to respond to all privacy-related inquiries within 10 business days.